Delivery & Returns

Prices, Timing and Delivery Methods

All product prices are inclusive of VAT and clearly indicated in the individual sheets.

Philip Martin's reserved the right to change at any time and without notice, the prices. For orders being accepted or already accepted by PHILIP MARTIN'S, the conditions of sale in force at the time the order is sent will apply

The orders will be processed upon receipt of the order and therefore they will be made available for shipment within 2/3 working days from acceptance of the order and payment.

The delivery of the purchased products can only take place at the postal address specified by the Customer in the order form.

Deliveries will be made from Monday to Friday during normal office hours, excluding national holidays.

Upon delivery, the Customer must check the content, compliance and status of the products. If the package is seriously damaged to the point that a consequent damage to the contents can also be assumed, the Customer may refuse delivery of the goods by indicating on the courier's transport document the words "I REFUSE THE GOODS FOR DAMAGED PACKAGING".

Any complaint must in any case be formally transmitted to no later than the maximum term of 72 hours from receipt of delivery, indicating the order number, the reason for the complaint and accompanying the same with photographic material.

After 72 hours from taking charge of the delivery, the goods are understood as fully accepted by the Customer and nothing can be claimed from the Seller.

Possible Product Unavailability

The data indicated in the individual product sheets are not updated in real time therefore in some sporadic situations it could happen that an ordered product is not actually available.

The customer will in any case be informed, within 48 hours of receiving the order, of the exact shipping date.

In case of unavailability of the item, the Customer will be sent an email with an indication for the supply of a similar item.

In no case can PHILIP MARTIN'S be held responsible for any delays in delivery.


Orders placed during office hours (Monday to Friday, from 9:00 to 13:00) will be processed on the same day. Deliveries are not made on Saturdays and Sundays and on holidays, therefore they will be processed on the next working day.

Delivery times are 2/3 working days.

Deliveries are made by FedEX courier for the UK.

The delivery is free of charge on orders over £50. 

On orders under £50 the delivery will be added to the order and calculated at the check out.

If the various delivery and contact attempts of the courier to the customer are unsuccessful, the goods will be taken back by PHILIP MARTIN'S and the amount paid by the customer will be retained.

PHILIP MARTIN'S reserves the right to refuse, suspend or cancel, at its own discretion, the delivery or fulfillment of any of the obligations deriving from the sales contract, in the event of alleged fraud, default or violation by the Customer of obligations assumed towards PHILIP MARTIN'S with previous orders and / or sales contracts.

Returns and Exchanges

Within 10 working days from the day of receipt of the purchased goods, the consumer who is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason. You will therefore have to send us a written communication by email to: and send the goods to:

Laceys Hair & Beauty ltd

Unit 5, The Markham Centre, Station Road



Within the aforementioned term of 10 days, all purchased products must be returned to the sender-supplier, under penalty of forfeiture of the right of withdrawal, under the following conditions:

  • The returned goods must be perfectly intact and in their original packaging.

  • The application of labels or adhesive tapes on the original product packaging or on the product itself is prohibited.

  • Until arrival at the PHILIP MARTIN'S headquarters, the shipment is under the full responsibility of the customer.

  • The relative transport costs for the return of the goods are charged to the customer-consumer

PHILIP MARTIN'S will not be liable in any way for damage or theft / loss of products returned by uninsured shipments nor will in any case collect parcels on delivery or carriage forward.

If the consumer exercises the right of withdrawal in accordance with the above, the supplier will refund the sums already paid, without prejudice to any restoration costs for damage to the original packaging, no later than 30 days from the date of receipt of the written communication and goods by the consumer through the transfer procedure of the amount charged for the purchase of the goods (therefore excluding shipping costs) on the credit card or by bank transfer (in this case the customer will make sure to communicate his bank details) .